Frequently Asked Questions – FAQ’s

In the UK, legal eBikes (EAPC – Electrically Assisted Pedal Cycles) must have motors rated no higher than 250W and should not provide assistance above 15.5mph (25km/h). While these are the standard limits, we understand that riders have different needs and capabilities. We personally love our 1500w and 3kw eBikes 🙂

Range typically varies between 40-80 miles depending on factors like battery capacity, terrain, rider weight, and assistance level. Our conversion kits come with high-quality batteries that consistently deliver 50+ miles under normal urban riding conditions. We can help you choose the perfect battery capacity for your specific needs.

While converting a bike typically voids the manufacturer’s warranty, we provide our own comprehensive warranty on all conversion components. We also carefully assess your bike’s suitability before conversion to ensure safety and reliability.

With our detailed video guides and step-by-step instructions, most customers complete their installation in just 2-3 hours – even as first-time builders! We’ve refined our documentation based on helping hundreds of customers, eliminating common pitfalls and confusion. You’ll save hundreds of pounds on installation costs while gaining valuable maintenance knowledge. Plus, our lightning-fast email support means help is always available if you need it. We’ve had everyone from teachers to retirees successfully install our kits using our crystal-clear guides – just follow the steps and you’ll be riding by sunset!

Absolutely! All our kits and bikes are specifically tested for UK weather conditions. We use high-quality weatherproof connectors, sealed electronics, and corrosion-resistant components. Our personal test bikes have covered thousands of miles in London rain without issues.

Quality conversion kits typically range from £800-£1500, depending on battery capacity and features. While cheaper kits exist, we’ve found this range offers the best balance of reliability, performance, and longevity. Our kits include all necessary components and comprehensive support.

As active eBike builders who use our products daily in London, we’re uniquely positioned to offer you three key advantages:
Direct Value: Shopping directly with us means significantly better prices. Unlike marketplace sellers who inflate prices by 20-30% to cover platform fees, we sell directly through our secure Stripe payment system and pass these savings to you. The result? Premium components at genuinely competitive prices.
Real Testing: Every product we sell has been personally tested in challenging UK conditions. Our daily rides through London’s diverse terrain mean we only stock components that consistently perform. We’ve already filtered out the marketing hype and poor-quality products that flood the market.
Genuine Expertise: We’re not just sellers – we’re builders and daily riders. Our step-by-step guides come from thousands of miles of real experience, helping you avoid costly mistakes and get the most from your eBike. When you buy from us, you’re tapping into years of hands-on knowledge that can’t be found in typical retail stores.
Plus, you’ll receive amazing technical support and access to our continuously updated knowledge base – ensuring your eBike journey is successful from day one.

eBikes need regular basic maintenance similar to normal bikes, plus occasional electronic system checks. We provide detailed maintenance guides and schedules with every purchase. Most importantly, our support means you’re never alone in maintaining your eBike.

While most bikes can be converted, not all bikes make ideal conversion candidates. Check our comprehensive bike compatibility guide before purchasing to ensure your bike meets these key requirements:
Frame type: Steel or aluminum frames are ideal
Wheel size: 26″, 27.5″, 28″, or 700c
Brake type: Must have disc brakes or V-brakes
Bottom bracket: Standard BSA threading
Dropout width: 135mm rear spacing
Our detailed guides include photos and measurements to help you quickly check your bike’s compatibility. If your bike doesn’t meet these requirements, browse our pre-built eBike options or check our recommended donor bike list.

Both options can be excellent, depending on your situation. If you have a suitable bike, our conversion kits deliver premium performance at half the retail cost. However, through our direct sourcing and rigorous testing, we’ve also identified several complete eBikes that outperform their expensive competitors. For example, our £1,500 curated eBikes regularly outperform £4,000+ ‘premium’ brands in range, reliability, and component quality. We’ve done the hard work of testing dozens of models to identify these hidden gems. Whether you choose conversion or complete, you’ll benefit from our real-world testing and avoid overpaying for marketing hype. Check our detailed comparison guides to see actual performance data and make an informed choice.

We provide comprehensive warranty coverage and technical support for all our products. Any issues are promptly addressed with our expert guidance, and faulty components are replaced under warranty. Our extensive testing means problems are rare, but we’re always here to help if needed.