1. Who we are
These terms govern purchases from Buzzing Bikes via https://buzzingbikes.co.uk. Contact us at info@buzzingbikes.co.uk or info@buzzingbikes.co.uk. Buzzing Bikes is a sole-trader business; our full trading address is available on request by emailing info@buzzingbikes.co.uk
2. Our contract with you
When you place an order, we send an order confirmation by email. The contract is formed when we accept your order (on despatch of the goods), not when you pay. We may decline or cancel an order (for example if stock is unavailable or a price was obviously misprinted); if so we will refund anything you have paid in full.
3. Prices and payment
Prices are shown in pounds sterling contact us at info@buzzingbikes.co.uk. Payment is taken at the point of order via our payment provider. Title to goods passes on full payment; risk passes on delivery.
4. Delivery
See our Delivery Information page for timescales and charges. Delivery estimates are not guaranteed; if a delivery is significantly delayed you can contact us to cancel for a full refund.
5. Your right to cancel (14 days)
Under the Consumer Contracts Regulations 2013, you may cancel your order within 14 days of receiving the goods without giving a reason, and receive a full refund including standard delivery charges. To cancel, tell us clearly by email within the 14-day period and return the goods within 14 days of telling us. See Returns & Refunds for the full process and exceptions.
6. Faulty goods
Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. If something is faulty, tell us as soon as possible: within 30 days you can claim a full refund; after 30 days we will repair or replace it, and if that fails you are entitled to a refund or price reduction. This is in addition to any manufacturer warranty.
7. Liability
Nothing in these terms limits liability that cannot be limited by law (including for death or personal injury caused by negligence, or under the Consumer Rights Act 2015). Otherwise our liability is limited to the purchase price of the goods concerned.
8. Law
These terms are governed by the law of England and Wales, and disputes may be brought in the courts of England and Wales. EU/UK online dispute resolution: you may use the ODR platform, though we encourage you to contact us first — most issues are resolved quickly by email.