Who we are
Buzzing Bikes (“we”, “us”) is a UK online retailer of eBike conversion kits, components and cycling accessories. Our website is https://buzzingbikes.co.uk. You can contact us at info@buzzingbikes.co.uk or by post at our trading address in the United Kingdom, available on request by emailing info@buzzingbikes.co.uk.
What personal data we collect
- Orders: name, billing and delivery address, email address, phone number, and order details — needed to fulfil your order and keep legally required records.
- Contact form: your name, email address and message content.
- Analytics: anonymous usage statistics via Google Analytics 4 (installed through Site Kit): pages visited, approximate geographic location (country/region level), device and browser type, and how you arrived at the site. No personally identifying information is collected through analytics.
What we use it for
- To process, fulfil and deliver your orders, and to support you afterwards (legitimate interest / contract).
- To meet our legal and tax record-keeping obligations (HMRC requires us to keep order records for 6 years).
- To respond to enquiries you send us.
What we never do
- We do not sell your personal data.
- We do not send marketing emails unless you explicitly opt in (and every marketing email includes an unsubscribe link).
Who we share data with
- Payment processors (e.g. Stripe) — they handle card data under their own privacy terms; we never see or store your full card number.
- Delivery couriers — name, address, phone and email so they can deliver and contact you about delivery.
- Website hosting and email delivery providers — who process data on our behalf under data-processing agreements.
Your rights
Under UK GDPR you have the right to access, correct, delete, restrict or object to our use of your personal data, and the right to complain to the Information Commissioner’s Office (ICO). To exercise any right, email contact us at info@buzzingbikes.co.uk for details.
Cookies
contact us at info@buzzingbikes.co.uk for details
Retention
Order records are kept for 6 years for tax and legal reasons. Contact form messages are kept for up to 12 months, then deleted.
Changes
If we change this policy we will update this page and note the date of the latest version below.
Last updated: contact us at info@buzzingbikes.co.uk for details.