Delivery areas
We currently deliver within the United Kingdom, including Northern Ireland including Northern Ireland.
Timescales
Most orders are despatched within 1-2 working days. Standard delivery typically takes 2-5 working days within the UK. Express options are shown at checkout where available.
Charges
Delivery charges, if any, are shown at checkout before you pay. Where a free-delivery threshold applies, it is displayed on the product and basket pages
eBike batteries and dangerous goods
Lithium batteries are classed as dangerous goods for transport. We ship them only via carriers certified for ADR Class 9 goods, which is why battery deliveries can take slightly longer than ordinary parcels. Batteries can never be sent by air within the UK.
Tracking and problems
Every order includes tracking, emailed to you on despatch. If a parcel hasn’t arrived within the stated window, contact us and we will chase the carrier; a parcel confirmed lost by the carrier will be replaced or refunded in full.