Your 14-day cancellation right
Under the Consumer Contracts Regulations 2013 you can cancel any online order within 14 days of receiving it, without giving a reason. To cancel, email us at info@buzzingbikes.co.uk with your order number and tell us you wish to cancel.
How to return
- Tell us within 14 days of receiving your goods.
- Return the goods within 14 days of telling us, unused and in their original packaging where reasonably possible.
- We refund the goods plus standard delivery cost within 14 days of receiving the return (or proof of postage). Refunds go to your original payment method.
Who pays return postage
For change-of-mind returns, return postage is paid by the customer unless we state otherwise at the time of purchase. contact us at info@buzzingbikes.co.uk
Exceptions
For hygiene or safety reasons, sealed items that have been unsealed (e.g. helmets contact us at info@buzzingbikes.co.uk) and customised or built-to-order kits cannot be returned under the 14-day right unless faulty.
Faulty or damaged goods
If something arrives faulty, damaged or wrong, contact us within [30 days recommended] with photos and your order number. Within 30 days of delivery you are entitled to a full refund; after that we will repair or replace first. This is in addition to your statutory rights, which are not affected by anything on this page.
Battery returns
Defective lithium batteries must not be posted back via standard parcel services. We will arrange a certified dangerous-goods collection for any battery return — contact us first so we can organise it safely.